Encoder overload

Created by Streamster Support Team, Modified on Sat, 11 Mar 2023 at 02:52 PM by Streamster Support Team

Encoder overload affects your stream quality. Please keep attention to stream health indicators. If the "gear" indicator is red, the encoder is overloaded at the moment.

Cause 1. One of the video or audio sources is unavailable. It may happen if you plug out the web camera that was used in your scene, or if it is used by another app. In this case, the layer or audio device is highlighted light-red. 

Solution 1. For video devices/layers: ensure the device is available for the app or the data comes from a different source (web page, window, etc.). Or simply remove this layer. For audio devices: make sure that the device is connected, choose a different device, or mute the audio.

Cause 2. The quality you set for the video is too high for your CPU.

Solution 2. Open app settings and make sure that the Type of Rederer setting is set to Hardware Auto and Encoder Type to Hardware. Also, switch the Performance vs. Quality setting to Speed

If it doesn't help, decrease your video resolution or/and FPS. Please note, to change the video preferences the stream to cloud should be stopped.

If the issue is not resolved, please contact our Support Team.

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